Services
In collaboration with your organization, we are dedicated to developing an exceptional team
that is custom-fit for your needs. Our objective is to streamline the hiring process,
guaranteeing the creation of a distinguished team that excels and distinguishes itself.












Information Technology (IT)
Information Technology (IT) refers to the use of computers, networking, storage, and other
physical devices, infrastructure, and processes to create, process, store, secure, and exchange
all forms of electronic data. Key components of IT include:
Key
components of IT include:
- Hardware (computers, servers, networking equipment)
- Software (applications, operating systems)
- Networking (LAN, WAN, internet)
- Cybersecurity
- Data management and storage
IT forms the backbone of digital operations across all sectors.
Information Technology Enabled Services (ITES)
Information Technology Enabled Services (ITES) also called as business process
outsourcing (BPO) are services that use IT to improve the efficiency and quality of
operations. While IT focuses on the infrastructure and tools, ITES refers to services delivered
using that technology.
- Customer Support / Call Centres
- Technical Support Services
- Medical Transcription
- IT Helpdesk Support
- Finance and Accounting Services
Non-Information Technology (Non-IT)
Non-IT refers to sectors, jobs, or services that do not primarily involve the use of
information technology systems for their core operations. These industries or roles focus on
non-technical, non-software, and non-digital activities.
Examples of Non-IT sectors and services include:
- Manufacturing and Production
- Construction and Real Estate
- Retail and Wholesale Trade
- Healthcare (non-digital roles)
- Hospitality and Tourism
- Sales and Marketing (field-based or offline)
Sales and Marketing (Non-IT Sector)
Sales and Marketing in the Non-IT sector refers to the strategies and activities involved in
promoting, selling, and distributing physical products or traditional services rather than
technology or software-based solutions.
Sales and Marketing in the Non-IT domain focuses on promoting and selling nontechnical goods or services using traditional methods, direct customer engagement, and
offline promotional strategies.
Human Resources (HR) & Administration
HR focuses on managing the employee lifecycle and maintaining a productive workplace
environment.
Administration
Administration ensures the effective day-to-day operation of the organization through logistical and clerical support.
HR and Administration in the Non-IT sector play a vital role in managing human capital
and ensuring the seamless running of everyday business operations, without relying on IT
systems as their core function.
Operations
Operations in the Non-IT sector refers to the processes and activities involved in producing
goods or delivering services efficiently and effectively. This function focuses on the day-today running of business activities, ensuring that everything from production to delivery
happens smoothly, cost-effectively, and on time.
Operations in the Non-IT sector is the backbone of an organization, responsible for executing
and optimizing core business functions that involve people, processes, materials, and
services—without a primary reliance on digital or software systems.
Accounts
Accounting in the Non-IT sector refers to the management, tracking, and reporting of a
company’s financial transactions, ensuring legal compliance and financial transparency.
Accounting in the Non-IT sector is essential for maintaining financial health, ensuring
compliance with laws, and supporting decision-making through accurate financial data—
focused more on finance and regulations than on technology or software development.
QC & QA
Quality Control (QC) and Quality Assurance (QA) are essential functions in the Non-IT
sector, & their primary goal is to ensure that products and services meet defined quality
standards and are safe, reliable, and consistent.
Quality Control (QC)
QC is the process of inspecting and testing the actual product to identify defects or nonconformities after production.
Quality Assurance (QA)
QA is a proactive process that focuses on preventing defects by improving processes,
systems, and procedures before production begins.
In the Non-IT sector, QA and QC ensure that products and services meet safety, quality,
and customer expectations. QA focuses on building quality into the process, while QC
focuses on checking the final output. Both are crucial for reducing waste, maintaining brand
reputation, and ensuring regulatory compliance.
Workforce Management (WFM)
Workforce Management (WFM) refers to the strategic planning, scheduling, and
monitoring of employees to ensure that the right number of people with the right skills are in
the right place at the right time.
Key Responsibilities

Staff Planning
Forecasting labor needs based on workload, shift requirements, and seasonal demand

Time & Attendance Tracking
Monitoring employee attendance, leave, overtime, and productivity

Resource Optimization
Reducing overstaffing or understaffing while maintaining productivity and service levels
Business Advisory
Business Advisory refers to the professional service of guiding organizations in improving
their performance, solving challenges, and achieving strategic goals.
Business Advisory in the Non-IT sector helps organizations solve problems, capitalize on
opportunities, and drive growth. It is a consultative function that blends strategy, finance,
operations, and market insight to support better business outcomes.
Technical Support
Technical Support in the Non-IT sector involves assisting customers, clients, or internal
teams with the installation, operation, maintenance, and troubleshooting of mechanical,
electrical, or industrial equipment and systems.
Technical Support in the Non-IT sector ensures that products and equipment function
correctly and reliably after delivery. It plays a key role in maintaining customer satisfaction,
equipment uptime, and operational safety, especially in technical and industrial
environments.
Back-End Support
Back-End Support in the Non-IT sector refers to the administrative and operational tasks
carried out behind the scenes to ensure smooth business processes, but are essential for
supporting front-line teams, management, and core operations.
Back-End Support in the Non-IT sector ensures that internal processes run smoothly,
allowing customer-facing and production teams to perform efficiently. These roles are critical
for maintaining data accuracy, supporting business operations, and improving internal
workflow.
Man-Power Supply
Manpower Supply refers to the process of providing skilled, semi-skilled, or unskilled
labour to businesses and industries based on their operational needs.
These services are usually offered by staffing agencies, contractors, or labour supply
companies and may include temporary, contractual, or permanent placement.
Manpower Supply in the Non-IT sector plays a vital role in meeting dynamic labour
demands by providing the right workers at the right time.
Teaching – Non-IT Sector
Teaching in the Non-IT sector refers to the process of imparting knowledge, skills, and values
in subjects unrelated to information technology
Teaching in the Non-IT sector is a dynamic and impactful profession focused on educating
and empowering learners in non-technical fields.
HR & Administration Staff
The Purchase & Stores staff play a crucial role in the efficient functioning of an organization by managing the procurement of goods and services, as well as overseeing inventory and storage operations. Here are some key responsibilities and duties of Purchase & Stores staff:
Identifying Needs
- Determine goods and services required.
- Collaborate with departments.
Sourcing Suppliers
- Find reliable suppliers.
- Evaluate offers based on price, quality, and delivery.
Negotiating Contracts
- Negotiate terms with suppliers
- Ensure contracts align with budget and quality standards
Inventory Management
- Maintain records of purchases.
- Monitor stock levels and reorder supplies.
Quality Control
- Conduct quality checks.
- Address quality issues with suppliers.
Budget Management
- Manage procurement budgets.
- Prepare reports on purchases.
Administrative Support
Handling correspondence, scheduling meetings, and maintaining records.
Human Resources
Managing employee records, recruitment, and onboarding processes.
Finance and Accounting
Processing invoices, managing budgets, and preparing financial reports.
Customer Service
Addressing client inquiries and providing support.
Project Staff
Project staff are directly involved in the planning, execution, and monitoring of projects. Their roles include:
Project Manager
Overseeing the project from start to finish, ensuring it stays on track and within budget.
Project Coordinator
Assisting the project manager with scheduling, resource allocation, and communication.
Quality Assurance
Ensuring that the project meets the required standards and specifications.
Risk Management
Identifying potential risks and developing mitigation strategies.
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